What's going wrong?
Describe the problem the way you'd tell a coworker. It files a ticket, sets the priority and walks you through fixes from the help desk's runbooks. If it can't be fixed from your desk, it goes to a technician with notes.
Or try one of these:
How it works
- 1
Your description is matched against the knowledge base with BM25 search to find the closest runbooks.
- 2
Claude reads the description and those runbooks, and returns a structured ticket: priority, category, safe self-service steps and a technician handoff note.
- 3
You confirm whether the steps worked. The ticket closes, or it escalates with the note attached. Every ticket lands in the queue.